With Umbrella, you will step into a nurturing, flexible and positive work setting that uplifts you with guidance, training, and continuous learning. We believe in open communication, appreciation of hard work, team bonding and celebrating together.
Job Description
Noida
3 - 5 years
3 - 5 years
Noida
Bachelor’s Degree in computer science or Engineering
Bachelor’s Degree in computer science or Engineering
Key Function
To take responsibility for onboarding, Training, and enablement for the team providing Cloud Managed Services service.
Key Activities
1) Onboarding and Induction
Plan an Induction program for current joiners according to their level.
Coordinate and schedule the sessions with concerned team members.
Keep track of onboarding for all current joiners.
2) Certification
Maintain the records of the current team
Share the certification plan as per their level and company need.
3) Skillset Matrix
Maintain the skill set matrix of the team
Identify the Training needs of the team
Plan the enablement and pieces of training
4) Enablement of MS team members for upskilling and moving to the next level
Identify the team members.
Plan the enablement program for current team members or freshers.
Assign mentors to them.
Pre-assessment by self and mentor.
Training and hands-on experience.
Coordinate the weekly review call.
Post assessment by self and mentor.
Final evaluation.
5) Ongoing enablement and trainings
Account specific
Sessions on SOPs and escalated tickets
Tech chat sessions
Registrations to various webinars and tracking participation
Reporting and MIS
Share monthly progress reports at the department level for the above activities.
Skills/Knowledge/Experience
Excellent English spoken and written communication skills.
Team handling skills.
Must have a good working knowledge of Microsoft Office