TechUnity is a technology consulting and implementation company specializing in AI-powered chatbot solutions for customer service automation. We partner with mid-sized enterprises to design, build, and deploy intelligent conversational systems that improve customer engagement, streamline operations, and drive business outcomes. We are looking for a Senior React Developer with robust AI Chatbot development experience to lead the front-end and conversational interface development of our client chatbot implementations.

This role requires a combination of:

· React UI expertise

· Conversational AI development

· System integration capabilities

You will be responsible for delivering end-to-end chatbot solutions for customer service use cases

Key Responsibilities

React & Front-End Development

· Develop scalable and high-performance React-based chatbot interfaces

· Build intuitive conversational UIs for customer service automation

· Ensure responsive, accessible, and user-friendly designs

AI Chatbot Development

· Design and implement AI-driven conversational workflows

· Develop rule-based, AI-powered, and hybrid chatbot architectures

· Configure and optimize NLP/NLU models for better intent recognition

Integration & Implementation

Integrate chatbot applications with:

· REST APIs and webhooks

· CRM systems (Salesforce, Zendesk, etc.)

· Backend services and databases

· Support full implementation lifecycle from development to deployment

Omni channel Deployment

Enable chatbot functionality across:





· Web applications

· Messaging platforms

· Voice and social channels

Performance & Optimization

· Improve chatbot response accuracy and UI performance

· Implement real-time chat capabilities

· Monitor and enhance user engagement metrics

Compliance & Security

Ensure chatbot solutions comply with

· GDPR

· DPDPA

· CCPA

Required Qualifications

· 5+ years of experience in chatbot development, conversational AI, or CX automation

· Strong expertise in React.js, JavaScript (ES6+), HTML5, and CSS3

· Hands-on experience with NLP/NLU frameworks such as Dialogflow, Rasa, or Amazon Lex

· Experience building customer service chatbot solutions

· Strong knowledge of:

· Intent classification

· Entity recognition

· Conversational UX design

· Experience with REST APIs, webhooks, and backend integrations

· Familiarity with CRM integrations (Salesforce, Zendesk, etc.)

Preferred Qualifications

· Experience with platforms such as:

· Sprinklr Conversational AI

· Kore.ai

· IBM Watson Assistant

· Knowledge of sentiment analysis and conversational analytics

· Experience with Node.js or full-stack development

· Familiarity with cloud platforms (AWS, Azure, GCP)

Key Skills

· React Development

· AI Chatbot Development

· Conversational AI & UX

· NLP / NLU Frameworks

· API & CRM Integration

· Omni channel Chatbot Deployment

Job Type: Freelance

Pay: ₹10,371.36 - ₹34,049.83 per month

Work Location: Remote

📌 React Developer -AI Chatbot Customer Service (India)
🏢 TechUnity
📍 India