An Oracle CX Service Consultant specializes in implementing and optimizing Oracle Fusion Service (part of Oracle Cloud CX) to enhance after-sales, field service, and customer support. They design solutions spanning Digital Customer Service, Knowledge Management, Field Service, and Subscription Management to ensure exceptional customer interactions.

Core Responsibilities
Requirement Gathering & Design: Conduct workshops to map business needs into Oracle Cloud architecture, producing process flows and Business Requirements Documents (BRDs).
System Configuration: Set up the Service module, including Service Requests (SR), SLAs, Entitlements, and Knowledge Base management.
Integration & Extensions: Link CX applications with back-office ERPs, CRM systems, and external tools using integration frameworks like Oracle Integration Cloud (OIC).
Testing & Deployment: Lead Conference Room Pilot (CRP) sessions, facilitate User Acceptance Testing (UAT), and manage go-live transitions.
User Interface Optimization: Build contemporary,



intuitive agent and customer interfaces—frequently leveraging Oracle Redwood UI and VB Studio.

Key Skills Required
Experience: 5+ years
Functional Expertise: Deep knowledge of the Oracle CX Service, Field Service, and Service Contracts modules.
Technical Knowledge: Understanding of Application Development Frameworks (ADF), JavaScript, and REST APIs for integrations.
Business Analytics: Ability to set up proactive, AI-driven service engagements and conversational UIs.
Process Alignment: Understanding of Field Workforce Management, dispatch routing, and contract renewal lifecycles.
Must be willing to travel onsite ( Dubai, Egypt)

Pay: From ₹600,000.00 per year

Advantages:
Adaptable schedule
Health insurance
Provident Fund

Application Question(s):
What is your total experience in CX Service module?
This would be an onsite role, if shortlisted. Are you willing to travel abroad? (Dubai, Egypt, etc)
What is your Notice period?
What is your current CTC?

Work Location: In person

📌 Oracle Cx Service Consultant Bengaluru (India)
🏢 Brit Tech Services
📍 India