Usicly is looking for a part time Customer Care Executive who can manage artist onboarding, studio/event coordination, and promote our media & marketing services.
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Responsibilities:
Artist Onboarding & Calling
Call singers, musicians, bands, DJs for registration
Collect their details and complete artist profile on Usicly
Pitch our media & marketing services
Media & Marketing Services Promotion
Explain our services:
Artist Profile Creation
Social Media Management
Lead Generation
Meta Ads (Facebook/Instagram Ads)
Google Ads
Video Editing
Content Creation
Convert interested artists into clients
Studio & Event Coordination
Manage jamming studio bookings
Handle open mic ticket bookings
Coordinate with cafés/hotels for events & partnerships
Office Enquiries & Customer Handling
Attend walk-in enquiries
Explain classes, fees, schedules, and services
Maintain polite & professional communication
Basic Social Media Tasks
Post content
Reply to messages
Keep pages active
Assist in content planning
Daily Reporting
Maintain daily call reports
Lead status updates
Booking reports
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Skills Required:
Positive communication and phone-handling skills
Basic knowledge of Instagram, WhatsApp, Google Sheets
Confident in talking to artists, clients, cafés, hotels
Responsible, quick learner, friendly
Basic understanding of digital marketing (preferred but not necessary)