We are seeking an experienced and customer-oriented Front Office Executive to join our hotel team. The ideal candidate will be responsible for delivering exceptional guest service, managing front desk operations, and ensuring a smooth check-in and check-out experience. The candidate should have excellent communication skills, a professional appearance, and previous experience in hotel front office operations.
Key Responsibilities
Welcome guests and provide a warm, qualified first impression.
Handle guest check-in and check-out efficiently.
Manage room reservations, cancellations, and modifications.
Answer phone calls, emails, and guest enquiries promptly.
Process payments and maintain accurate guest records.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Address guest requests and resolve complaints professionally.
Maintain the reception area and ensure high standards of presentation.
Prepare daily reports and maintain front office records.
Follow hotel policies, SOPs,
and guest service standards.
Requirements
Minimum 3 years of experience in a hotel front office.
Graduate or Diploma in Hotel Management is preferred.
Excellent communication skills in English; knowledge of Malayalam and Hindi is an advantage.
Experience with hotel PMS software is preferred.
Strong customer service, organisational, and problem-solving skills.
Ability to work rotating shifts, weekends, and public holidays.
Skilled grooming and positive attitude.
Benefits
Salary: ₹18,000– ₹25,000 per month (based on experience)
Duty meals provided
Staff accommodation
Provident Fund (PF) and statutory benefits
Paid leave
Uniform provided
Training and career development opportunities
Schedule
Full-time
Rotational shifts
Weekend and holiday availability required
Pay: From ₹18,000.00 per month
Benefits:
Versatile schedule
Food provided
Leave encashment
Paid time off
Provident Fund
Work Location: In person
📌 Senior Front Office Executive Kumily
🏢 Hotel Kumily Gate
📍 Kumily
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