We are looking for a proactive and communication-driven Customer Service & Relationship Executive to support our Revenue Management team. The candidate will be responsible for handling hotel client relationships, coordinating with internal RM teams, resolving client concerns, and ensuring smooth communication with hotels.

Key Responsibilities:
Manage relationships with hotel clients professionally.
Coordinate with Revenue Management team for pricing, inventory, and OTA-related updates.
Handle client queries, follow-ups, and issue resolution.
Maintain regular communication through calls, WhatsApp, emails, and meetings.
Prepare reports, MOMs, and client follow-up trackers.
Ensure client satisfaction and long-term relationship building.

Requirements:




Valuable communication and coordination skills.
Hospitality/Hotel Management background preferred.
Experience in hotel operations, reservations, guest relations, OTA handling, or customer support is a plus.
Basic knowledge of Excel and reporting.
Positive attitude, ownership mindset, and problem-solving skills.

Experience:

2–3 Years

Location:

Mumbai | Work from Office

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks:
Adaptable schedule
Leave encashment
Provident Fund

Work Location: In person

📌 Customer Service & Relationship Executive Mumbai
🏢 Hospitality Minds
📍 Mumbai