Job Description: We are looking for a detail-oriented and process-oriented Non-Voice Associate to support insurance operations by accurately processing policy and claims-related transactions, maintaining data integrity, and ensuring compliance with company policies and regulatory requirements. The role involves handling administrative activities, validating documentation, updating systems, collaborating with internal stakeholders, and delivering high-quality outcomes within agreed turnaround times and service level agreements.
Responsibilities: Ensure that the process transactions are processed as per standard procedures
Ensure that the assigned targets in accordance with SLA are met




Ensure that the quality of the transactions is in compliance with predefined parameters
Ensure claim costs is controlled and leakage kept at a minimum
Ensure accuracy of reserves and payments and manage lifecycle of claims
Ensure adherence to Company Policies and Procedures
Managing calendars and e-mails, making telephone calls to gather additional information in order to ensure settlement of claims
Any other essential function that may occur from time to time as directed by the Supervisor

Qualifications: 0 - 3 Years exp. With positive communication. Freshers also welcome.

📌 Executive Pune
🏢 EXL Service
📍 Pune