Job description:

Job Description

Role : Desktop Support Engineer L1
Experience : 1+ Year
Location : Pune

Budget : 17K Inhand / 22K CTC

Rotational Shift and 6 Days Working

Roles & Responsibilities
Provide Level 1 desktop support for end-user computing devices including Desktops, Laptops, iPads, Tablets, and peripherals.
Perform on-site installation, configuration, maintenance, and repair of end-user equipment.
Handle OS installation, upgrades, and troubleshooting for Windows 7 / 8 / 10 as per organizational standards.
Deploy operating systems and images using SCCM, Ghost, and other deployment tools; perform desktop rollouts and replacements including data transfer and user setup.
Install, configure, and troubleshoot standard Microsoft desktop applications, including MS Office, messaging clients, and other COE-approved software.
Perform antivirus installation, updates, and troubleshooting using provided enterprise tools.
Provide email client troubleshooting, mailbox housekeeping, and end-user support.
Troubleshoot and resolve user issues remotely and in office using approved support tools.
Install and configure drivers and peripherals such as printers, scanners, modems, and other standard devices.
Provide printer and scanner support, including part-level replacement where applicable.




Perform IMAC (Install, Move, Add, Change) activities as per service requests.
Provide L1/L2 support for tablets and mobile devices (iPads, phones, etc.) including basic configuration, connectivity, and troubleshooting as per operating environment guidelines.
Ensure accurate ticket updates, documentation, and timely closure in the ticketing tool.
Deliver excellent customer handling, maintaining professional behavior and communication at all times.
Adhere to organizational policies, security standards, and operational procedures.

Key Skills & Competencies
Strong knowledge of Windows OS, desktop hardware, and enterprise tools
Hands-on experience with SCCM, imaging tools, and data migration
Good understanding of end-user computing environments
Excellent communication and customer service skills
Ability to work independently and manage in office support tasks effectively

Work Location: In person

Pay: Up to ₹17,000.00 per month

Advantages:
Health insurance
Provident Fund

Application Question(s):
What is your current location?
Are you available for the Face to Face interview?
Are you comfortable with 17K Inhand Salary?

Work Location: In person

📌 Desktop Support Engineer Viman Nagar
🏢 Innovative Techhub
📍 Viman Nagar