Key Responsibilities
To troubleshoot and resolve critical and complex tickets.
To create the root cause analysis for critical issues/faults (hands on working).
To implement any necessary preventive measures to reduce future defects.
To provide technical assistance to the team members in resolving customer issues.
To execute continuous improvement activities and to improve the teamâs performance.
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📌 Technical Support Specialist Pune
🏢 HCLTech
📍 Pune
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