Key Responsibilities:
Handle and resolve customer complaints in a timely manner.
Coordinate and assign service requests to plumbers.
Schedule plumber meetings and monitor service completion.
Maintain accurate customer and complaint records in the CRM system.
Track complaint status and ensure customer satisfaction.
Monitor and maintain the marketing budget and expense records.
Prepare service and MIS reports and coordinate with internal teams for smooth operations.
Requirements:
Bachelor's degree in any discipline.
Experience in customer service or service coordination preferred.
Working knowledge of CRM applications and Microsoft Excel.
Robust communication, coordination, and organizational skills.