· Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.

· Ensures that current vehicles are properly prepped for delivery.

· Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.

· Coordinates customer follow-up programs.

· Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.

· Schedules and confirms service appointments for any recent customers experiencing mechanical problems. Follows up with all parties after repair has been completed.

· Prepares monthly reports on the status of customer satisfaction in the dealership,



including results of all factory-generated surveys.

· Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.

· Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.

· Reviews all post-sale service cases with the service manager once a month.

· Maintains a file of the dealership's customer satisfaction achievements.

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:
Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

📌 Customer Care Manager Tata Motors Dealership Thoraipakkam
🏢 TATA MOTORS SERVICE CENTRE
📍 Thoraipakkam