Sales Coordination
Coordinate with the sales team to ensure timely processing of customer inquiries and orders.
Prepare quotations, proposals, purchase orders, and sales-related documentation.
Follow up with customers regarding quotations, orders, and deliveries.
Maintain accurate sales records and customer databases.
Order Management
Process sales orders and coordinate with production, logistics, and dispatch teams.
Track order status and ensure timely delivery to customers.
Resolve order-related issues by coordinating with internal departments.
Ensure all customer requirements are fulfilled as per agreed timelines.
Customer Relationship Management
Serve as the primary point of contact for customer inquiries and support.
Maintain solid relationships with existing customers and address their concerns promptly.
Coordinate with key clients to ensure a high level of customer satisfaction.
Sales Support
Assist the sales team in achieving monthly and annual sales targets.
Schedule meetings, customer visits, and follow-up calls for the sales team.
Prepare presentations, product information, and marketing materials when required.
Coordinate with marketing for promotional activities and product launches.
Reporting & Documentation
Prepare daily, weekly, and monthly sales reports and MIS.
Maintain CRM data, customer records, and sales performance reports.
Monitor pending orders, payments, and customer follow-ups.
Generate reports for management review.