Key Skills Require - Should be positive with communication (Written and Verbal), Ticketing and Quirey resolution
Job Summary
Act as the first point of contact for all Accounts Payable-related helpdesk queries via email / ticketing system.
Coordinate with internal departments (Procurement, Finance, Operations) and external vendors to resolve discrepancies.
Log, track, and update the status of helpdesk tickets and ensure SLA adherence.
Escalate complex issues to senior team members or management when required.
Maintain documentation of helpdesk resolutions and contribute to the knowledge base.
Identify recurring issues and suggest process improvements to reduce query volume.