Position Overview:
We are seeking a highly organized and detail-oriented Operations Executive with a strong background in e-commerce and retail operations. The ideal candidate will have a minimum of 1 year of relevant experience and hold a Master’s degree in Business Administration or a related field. This role requires expertise in managing day-to-day operations, optimizing processes, and ensuring smooth collaboration across teams to deliver exceptional customer experiences.

Key Responsibilities:
E-commerce Operations:
Oversee daily e-commerce operations, including order processing, inventory management, and logistics coordination.
Manage the integration and performance of e-commerce platforms, ensuring seamless functionality and customer satisfaction.
Collaborate with marketing, sales, and IT teams to ensure promotional activities and updates are accurately reflected online.
Monitor and analyse key metrics, including website traffic, conversion rates, and operational KPIs, to optimize performance.
Retail Operations:
Coordinate and streamline retail store operations, ensuring compliance with company standards and procedures.
Manage stock replenishment, returns, and exchanges, ensuring inventory accuracy across channels.
Support store teams with operational guidance, training,



and tools for enhanced productivity.
Process Improvement:
Identify and implement process improvements to enhance operational efficiency and reduce costs.
Develop SOPs (Standard Operating Procedures) for e-commerce and retail operations.
Lead initiatives to integrate new technologies or systems to improve workflow and customer experience.
Customer Experience:
Ensure timely and accurate fulfilment of orders and resolutions for customer complaints and queries.
Drive strategies to improve customer satisfaction and retention across channels.

Qualifications and Skills:
Degree is must
Minimum of 1 years of experience in e-commerce and retail operations.
Solid understanding of inventory management, logistics, and order fulfilment processes.
Proficiency in e-commerce platforms and retail management systems.
Excellent analytical and problem-solving skills.
Robust interpersonal and communication skills with the ability to collaborate across teams.
Experience in vendor management and negotiation.
Knowledge of industry trends and best practices in e-commerce and retail operations.

Job Types: Full time, Permanent

Experience:
total work: 3 years (Preferred)

Work Location: In person

📌 Operation Executive Kochi
🏢 TIMEHOUSE
📍 Kochi