As an AD, Candidate is Responsible for:
Responsible for a span in the range of 800 FTEs. The span can vary depending upon process complexity and stage of business
PL Management by keeping close watch on LLR
Client relationship management
Upselling capabilities and performance to add further business scope of work
Identify and lead projects of high impact within the business
Manage delivery of clients expectations outlined in the scope of work SOW.
Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality compliance guidelines, and leveraging expert resources.
Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility.
This role is to ensure that the Middle management are managing their teams and meets all KRAs SLAs.
Understand Operations and Corporate Compliance, Policies and Procedures and best practices.
Respond to all telephonic and email inquiries for clients onsite team in a transparent, concise and timely manner.
Other duties as outlined by leadership

Qualification:
Bachelors Degree.

📌 Associate Director Telangana
🏢 R1 RCM
📍 Telangana