Responsibilities:
Maintaining a positive, empathetic and skilled attitude towards customers at all the time.
Prioritizing customer satisfaction.
Responding promptly to customer inquiries/feedback/complaints
Keeping records of customer interactions, comments, complaints, feedback and inquires
Resolve product or service problems by clarifying the customer's complaint
Determining the cause of the problem; selecting and explaining the best solution to solve that problem.
Handling large amounts of incoming calls, chats and emails on regular basis.
Coordinating with other teams for issue resolution.

Required Skills & Qualification:
Minimum 1-year experience in customer service profile.
Required excellent communication skills (written and verbal)
Solid phone contact handling skills and active listening
Working knowledge of MS office applications.
Familiar with CRM systems if any. (optional)
Customer centric and ability to adapt/respond to different types work in the same domain
Ability to multi-task, prioritise and manage time effectively

Education Background:
Graduation (Mandatory)

📌 Student Support Officer New Delhi (India)
🏢 Aakash Educational Services (AESL)
📍 India