Coordinate with customers regarding artwork approval, order processing, production schedules, dispatch, MIS, stock availability, and re-orders.
Plan and coordinate customer jobs to ensure timely execution.
Receive customer orders, confirm delivery dates with the planning team, and communicate the schedule to customers.
Coordinate with customers, branches, and internal departments to collect all required information for order processing.
Work with internal teams to ensure all production stages are completed on time.
Monitor order progress and follow up with concerned departments to ensure timely completion. Escalate any delays or issues when required.
Ensure all customer orders meet the company's quality standards.
Maintain customer records and prepare job-related MIS reports.




Share stock reports with customers regularly and maintain adequate stock for smooth order fulfillment.
Maintain all job-related documents such as acknowledgements, certificates, and proof of delivery.
Prepare invoices after job completion and ensure all required documents are sent to the customer.
Build and maintain valuable relationships with customers to ensure high customer satisfaction.
Support customer visits, sample development, current projects, and tender-related activities.
Have a valuable understanding of the software and applications used for order processing and customer support.
Prepare regular reports and provide required data for internal MIS and management reports.

Advantages:
Provident Fund

Work Location: In person

📌 Marketing Support Executive Kundrathur
🏢 IPML
📍 Kundrathur