02 Aug
|
Contactx Resource Management
|
Telangana
02 Aug
Contactx Resource Management
Telangana
CE + Integration developer with Customer Service and CCaaS skill
Requirements:
Robust development experience in Microsoft Dynamics 365 CE focused on the Customer Service module.
Deep understanding of CRM Workstream processes including case lifecycle, queues, SLAs, and knowledge management.
Hands-on experience integrating D365 CE with CCaaS platforms (e.g., Genesys, Amazon Connect, Five9).
Proficiency in custom development using C#, JavaScript, Plugins, Workflows, and Power Platform.
Familiarity with Omnichannel capabilities, CTI integration, and Telephony APIs.
Knowledge of Azure Logic Apps, Azure Functions, and REST APIs.
Skills : - Microsoft Dynamics 365 CE, CRM Workstream, CCaaS , C#, JavaScript, Plugins, Workflows, and Power Platform, Genesys, Amazon Connect, Five9
Qualification : - B.Tech preferred
Job Location : - PAN India (Bangalore/ Chennai/ Hyderabad/ Mumbai/ Pune/ Gurgaon/ Kolkata)
📌 Ce + Integration Developer Customer Service/ Ccaas Telangana
🏢 Contactx Resource Management
📍 Telangana