We are looking for a detail-oriented Shipping Agent with a background in BPO operations to support logistics and shipment-related processes. The role involves handling back-office operations, and documentation while ensuring accuracy and efficiency in daily tasks.
Key Responsibilities
Managing & improving Customer Experience
Managing SLAs, AHT, Utilization, Outliers, Attendance, and Attrition
Client Management through effective SLA monitoring, query resolution and weekly connects.
Employee Development & improvement of Employee satisfaction index
Succession Planning
Process and Productivity Improvements
Performance reviews
Work in collaboration with the Quality / Work force planning & HR teams
Daily, weekly, and monthly reporting (Valuable knowledge of MS excel)
Effective Floor Management during volume processing and TAT deadlines
Required Skills & Qualifications-
Experience in BPO / BPS / back-office operations
Valuable understanding of operational processes
Proficiency in MS Excel (basic formulas, data handling)
Robust data entry and documentation skills
Good communication and attention to detail
Basic knowledge of logistics or supply chain is an added advantage
📌 Logistics Dm & Team Lead Maharashtra (India)
🏢 Tata Consultancy Services
📍 India
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