Location: Kolkata

Mode:

Work From Office initially during training period with chance of hybrid mode based on performance

Working Hours:

9 hours (including 1 hour break) in General Shift (no night shift)
Working Days: 6 days (1 week off)

Department: E-commerce Operations

THIS IS NOT A SALES PROCESS

Key Responsibilities:
Conduct outbound calls to potential sellers shared by the client for onboarding.
Explain the platforms seller registration process, perks, commission structure, and policies.
Assist sellers through the registration journey on the Seller Partner Portal.
Validate KYC documents for completeness, accuracy and adherence to compliance standards & flags non-compliant or incomplete submissions and communicates corrective steps to the seller in a timely manner.
Coordinate with internal verification teams for approval.
Assist the seller in creating the seller profile on the portal, ensuring all mandatory information is correctly uploaded. Track progress and ensure sellers complete profile setup and readiness checklist.
Maintain accurate call logs, lead statuses,



and conversion updates in CRM tools.
Follow up regularly with seller/s via phone and email to monitor onboarding progress & updates to prevent onboarding delays & ensure timely closure.
Meet daily / weekly productivity and conversion targets as per defined SLAs.

Required Skills & Qualifications:
Graduate with 6 months - 2 years of experience in Outbound calling / Collection Process / Inside Sales / Telecalling / Seller Onboarding.
Robust verbal and written communication in Hindi & average English.
Must have offer, payslips & release letter from last 2 companies.
Excellent listening, persuasion, and relationship management skills.
Prior exposure to e-commerce, seller onboarding, or cataloguing processes is preferred, not mandatory.

Employment Type:

6 months contractual to begin with chance to be converted to permanent

Compensation: 20k total salary (10% TDS deducted which can be return filed, so take home/in hand is 18k)

📌 Business Development Executive West Bengal
🏢 Netscribes
📍 West Bengal