Job Type: Full time

Remote: Hybrid

AVP- CX Transformation, Contact Center AI, or Customer Experience OptimizationNoida/Gurugram/Bangalore/Pune/RemoteFulltimeHybrid candidates with a solid blend of Data Analytics, Conversational AI, CX Transformation, and Optimization experience, rather than pure implementation or platform engineering backgrounds.Must-Have Experience10+ years of experience in CX Transformation, Conversational AI, Contact Center AI, or Customer Experience Optimization.Robust experience in analyzing and improving AI/automation performance using data and business metrics.Proven exposure to: Containment Rate, Escalation / Transfer Rate, Task Completion / Success Rate, CSAT / NPS, Deflection & Automation MetricsHands-on experience with conversation analytics, speech analytics, transcript analysis,



and customer journey optimization.Experience working with AI-powered voice agents, virtual assistants, IVR modernization, or Conversational AI solutions.Ability to drive continuous optimization cycles post deployment.Key Focus AreasAI Agent Performance Management & OptimizationData Analytics & Insight GenerationConversation Analytics & Transcript AnalysisIntent Mining & Customer Journey AnalysisKPI Monitoring & Continuous Improvement Voice AI / Conversational AI OptimizationContact Center Transformation & Automation – CCAI Stakeholder Management & Business AlignmentPost-Implementation Performance Governance & Optimization

📌 Assistant Vice President Cx Transformation, Contact Center Ai, Or Customer Experience Optimization Uttar Pradesh
🏢 Bot Tech
📍 Uttar Pradesh