Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status.
Provide accurate information about products, services, offers, and branch locations.
Log all customer interactions and follow up on open cases until resolution.
Ensure every customer query or concern is addressed within defined turnaround times (TAT).
Coordinate with internal teams such as service, logistics, and branch operations to ensure timely updates and support.
Maintain customer satisfaction by delivering prompt, courteous, and qualified assistance.
Identify recurring issues and escalate them to the respective departments for permanent resolution.
Support campaigns for feedback collection, warranty plans (O2 Protection), and service reminders.

Location: NAGAMPADAM

State: Kerala

Country: INDIA

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Relationship Executive Kerala
🏢 Oxygen Digital Shop
📍 Kerala