Proficiency in workforce management software, forecasting tools, and analytics platforms (e.g., WFM systems, Excel, Power BI, Tableau, etc.)
Solid analytical skills with the ability to interpret data, analyze trends, and draw actionable insights
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
Proven leadership abilities, including the ability to motivate, coach, and develop team members
Strong organizational skills with the ability to manage multiple priorities and deadlines in a quick-paced setting
Detail-oriented mindset with a focus on accuracy and precision in all aspects of work
Knowledge of contact center operations, customer service principles, and industry standards is a plus
📌 Assistant Manager Planner Pune
🏢 EXL
📍 Pune
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