Roles and Responsibilities :
Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to banking products and services.
Process transactions, update records, and maintain accurate documentation of customer interactions.
Provide product information, answer questions about features, perks, and terms of various banking products.
Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
Fresh graduate with no prior work experience in a BPO/call center workplace.
Excellent communication skills with the ability to articulate thoughts clearly over the phone.
Proficiency in voice processing software applications used for call handling.