Role Introduction

The Customer Care Advisor should maintain a high customer service standard when servicing and selling to customers. Build robust relationship with customers and ensure the generation of maximum revenue through direct channels. Interpret customer needs, promote Cathay services and brands via direct channels, identify sales prospects and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.

Key Responsibilities
Agents to provide customer service through Digital (livechat, whatsapp, FB messenger, etc. ) and Telephone channels globally to all Cathay customers.
Recommend travel products, fares and services and provide new booking support to customers.
Assist customers to buy and self - serve seamlessly through our websites, cathaypacific. com and mobile application
Meet key contact centre performance goals in terms of customer satisfaction, quality,



productivity and key performance metrics.
Capture every sales opportunity to improve revenue generations.

Requirements

Academic Qualifications

Graduation in any discipline is a must

Knowledge, skills, training and experience
Good command of written and spoken English and core market language (if applicable)
Customer service - oriented attitude
Outstanding communication, listening and problem - solving skills
Ability to work as part of a team and independently
Ability to work organized and focused
Ability to work under pressure
Willing to work on shifts

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Care Advisor Iii Ftc Maharashtra
🏢 Cathay Pacific
📍 Maharashtra