- Act as the first point of contact for all IT-related queries and issues.
- Log, track, and monitor helpdesk tickets to ensure timely resolution.
- Coordinate with IT engineers and vendors for escalated issues.
- Provide updates to users regarding the status of their requests.
- Maintain documentation of incidents, resolutions, and asset records.
- Ensure compliance with IT policies and procedures.
- Generate periodic reports.
📌 Helpdesk Coordinator (India)
🏢 Sysnet Global Technologies
📍 India
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