Job Title: CRM Executive
Location: Kim, District: Surat
Experience Required: 2€“4 years
Salary Range: ‚¹18,000 €“ ‚¹30,000/month + performance bonus
Job Summary:
We are looking for a CRM Executive to strengthen relationships with our current customers,
ensure satisfaction, and generate new business through referrals and follow-ups.
Key Responsibilities:
Client Relationship Building: Regularly connect with existing customers to ensure
they are satisfied with products/services and to keep them informed about current
offerings.
Site Visits & Customer Meetings: Personally visit top customers to maintain face-to￾face relationships, understand challenges they€™re facing, and discuss upcoming needs
or projects.
Referral Generation: Systematically ask for referrals from satisfied customers and
track these referrals through the CRM system to close new deals.
Complaint Resolution: Act as the single point of contact for existing clients in case of
any service issues,
coordinate with internal teams to resolve problems quickly, and
ensure a positive experience.
CRM Management: Enter all customer data, interactions, and next steps into the
CRM; use this database to track communications, orders, referrals, and satisfaction
Metrics.
Qualifications & Skills:
Bachelor€™s/ Masters in Business, Marketing, or relevant field.
Good interpersonal skills and a customer-centric mind-set.
Ability to travel locally for client meetings.
Growth Path:
CRM Executive †’ Key Account Executive †’ Client Relationship Manager
Experience
2 - 4 Years
Salary
2 Lac 25 Thousand To 3 Lac 50 Thousand P.A.
Industry
IT Software - ERP / CRM / EDP / MIS
Qualification
B.B.A, B.Com
Key Skills
Client Retention CRM Service Marketing MIS Reporting Customer Handling Convincing Power CRM Strategy CRM System
📌 CRM Executive (2-4 Years) (India)
🏢 SUNSHINE MANPOWER SOLUTION AND SERVICES
📍 India
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