Role Summary
Own end-to-end production stability from hotfix delivery to root-cause closure. Serve as the final escalation point for critical incidents, with deep system knowledge to diagnose quick and ship secure fixes under pressure.

Key Responsibilities
Production Hotfixes: Own the full diagnosis-to-deployment lifecycle; coordinate emergency releases with zero ambiguity.
Deep-Dive Troubleshooting: Investigate complex, intermittent, and data-related issues across services, databases, and infra.
SLA Ownership: Ensure P1/P2 tickets are resolved within agreed SLAs; escalate proactively when needed.
Code Patch Delivery: Write, review, and deploy targeted hotfix code to production-grade quality standards.
RCA Post-Mortems: Document thorough root-cause analyses with structured preventive action items.
Change Advisory: Evaluate risk of hotfixes; liaise with release and CAB processes.
Runbooks SOPs: Maintain and improve operational runbooks for known failure patterns.

Must-Have Positive to Have




Java / Spring Boot or equivalent backend stack
SQL complex query debugging, execution plan analysis
Log analysis
REST API troubleshooting integration debugging
Git-based hotfix branching workflows
Linux / bash process, memory, I/O diagnostics
Incident change management (ITIL awareness)
Cloud infra basics Azure / AWS monitoring tools
Microservices event-driven architecture (ASB / Kafka)
Container platforms Docker / Kubernetes
CI/CD pipelines GitHub Actions / Jenkins
Performance profiling thread-dump analysis
APM tools Dynatrace, New Relic, App Insights
Payment domain / PCI compliance awareness
Scripting Python or shell for automation

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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