Responsible for leading end-to-end NOC operations in a 24x7 setting, ensuring high availability, resilience, and performance of network services. Provides strategic direction for incident management and service restoration, acting as the key escalation authority for critical issues.

Drives NOC maturity by leading automation initiatives, AI-driven monitoring, and continuous improvement, enabling proactive detection and faster resolution of issues while reducing manual effort. Ensures compliance with E911/NORS regulations and audit standards.

Leads multiple teams, including managers and engineering groups, and serves as a primary interface for clients and senior stakeholders, ensuring solid communication and service delivery. Plays a vital role in shaping NOC strategy, operational transformation, and customer experience improvements.

Key Responsibilities
Act as shift-level operational leader for NOC staff
Serve as initial escalation point for major incidents
Oversee daily execution of:
Incident management
Change requests
Service requests
Monitor network events, outages, and maintenance activities
Ensure timely communication to stakeholders and partners
Lead NOC transformation initiatives (AI Ops, automation, predictive monitoring)




Collaborate with engineering for tool enhancements and integrations
Present RCA, performance reports, and service reviews (WBR/MBR/QBR)
Act as primary interface for clients and senior stakeholders
Enforce adherence to NOC processes and procedures
Participate in Change Control to minimize risk
Provide hands-on leadership during outages
Resolve escalations from frontline teams
Track KPIs (availability, MTTR, Dispatch etc)
Prepare and share shift reports and updates
Coach and guide team members for performance improvement

Required Skills & Knowledge
Solid leadership and communication skills
Knowledge of IP networking fundamentals
Ability to multitask in high-pressure situations
Understanding of escalation and operational processes
Proficiency in Microsoft Office tools

Technical Skills
Routing & switching fundamentals, VPN technologies (L2/L3), VoIP platforms.
Familiarity with network monitoring tools - Netcool, OpenView, ITSM platforms
Strong focus on E911/NORS compliance and audit readiness
Knowledge of: Automation scripting (Shell, Python, Perl),Firewalls, UNIX systems

📌 Senior Manager Noc Telangana (India)
🏢 Capgemini
📍 India