Key Responsibilities
Own the entire interaction with that customer and provide total resolution for their needs
Work with other associates, product managers, and partners to gather information, resolve customer needs, and improve processes
Investigate and resolve customer inquiries related to their orders or shipments
Create Quote and place Orders as per customers requirements.
Address inbound customer questions and concerns arriving via chat
Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries.
Provide product information, estimated time of delivery.
Update systems and document all interactions with customers, associates, and partners
Competencies and skills
2+ years previous Chat experience.
High school diploma or GED
Experience in a performance-based or metric-driven setting
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.