Key Responsibilities:
Onboard and manage hotel/property partners
Build and maintain relationships with assigned hotel/property owners.
Act as their primary point of contact for day-to-day business needs.
Proactively address concerns to ensure partner retention and prevent churn.
Drive occupancy and revenue growth
Ensure adequate availability of rooms/inventory for sale.
Support booking conversions to improve occupancy across the portfolio.
Work closely with partners to maximize business performance.
Improve guest experience
Monitor customer and guest experience metrics across assigned properties.
Identify underperforming properties and work with partners to enhance service quality.
Manage collections and partner compliance
Follow up on outstanding payments and receivables.
Ensure timely resolution of billing and payment-related issues.
Resolve operational escalations
Coordinate between property owners, customers, and internal teams.
Handle service and operational concerns to ensure smooth functioning.
Provide market insights
Track local market trends, competitor activities, and pricing movements.
Share on-ground feedback to support business decisions and growth initiatives.

📌 Business Development Manager Mumbai
🏢 OYO
📍 Mumbai