Job Title: Service Delivery Team Lead

Role Summary

The Team Leader (TL) will be responsible for managing a team of approximately 15 agents and ensuring consistent achievement of client-defined targets. The role requires a proactive, self-driven leader who can independently analyze performance, drive engagement, and deliver results with minimal supervision.

Key Responsibilities

People Management & Engagement
Lead and manage a team of ~15 agents, fostering a high-performance and high-engagement culture.
Drive team motivation, ownership, and accountability through regular coaching and feedback.
Proactively manage absenteeism and attrition within the team through effective engagement and timely interventions.




Identify early indicators of disengagement or performance risk and take corrective action.

Preferred Experience & Qualifications
Managed a team of 15 to 18 with 2 to 3 years of experience
Knowledge of Excel
Technical Familiarity with performance metrics, reporting tools, and project management software.
Familiar with NPS & ASAT
Conducting Audits & Coaching / Training
Task & Performance Driven & Monitoring
Prior experience as a Team Leader or in a similar people management role (BPO / contact center preferred)

📌 Service Delivery Team Lead Maharashtra
🏢 TTEC
📍 Maharashtra