Key Responsibilities*
Develop, maintain, and enhance COBOL programs (Batch and Online).
Create and support JCL for batch processing, job scheduling, and performance tuning.
Design, query, and optimize databases using DB2.
Work with IMS DB for database access, maintenance, and performance optimization.
Support online transaction processing using IMS DC.
Manage and maintain VSAM files (KSDS, ESDS, RRDS).
Develop reports and perform data analysis using Easytrieve / Easynthrive.
Provide production and L2/L3 application support, including incident, problem, and change handling.
Use ServiceNow for:
Incident management
Problem management and RCA
Change and release coordination
Service request handling
SLA tracking and compliance
Follow ITIL processes and best practices to ensure service stability and continuous improvement.
Participate in root-cause analysis, preventive actions, and performance optimization.
Support batch cycles, month-end/year-end processing, and business-critical runs.
Collaborate with onsite teams, business users, vendors, and external partners.
Create and maintain technical documentation and KT materials.





Required Technical Skills
Strong experience with COBOL
Hands-on expertise in JCL
Solid knowledge of DB2
Experience with IMS DB and IMS DC
Proficiency in Easytrieve / Easynthrive
Strong understanding of VSAM
Practical experience in mainframe production support environments

IT Service Management Skills
Valuable understanding of ITIL framework
Hands-on experience using ServiceNow for ITSM processes
Experience working in SLA-driven, 24x7 support environments
Solid exposure to incident, problem, change, and release management

Valuable to Have
Experience in supply chain, logistics, or enterprise systems
Experience working with distributed and global teams

Soft Skills
Strong analytical and troubleshooting skills
Clear communication and documentation abilities
Ability to work independently and collaboratively
Willingness to learn and adapt in a fast-changing environment

Experience Level
5+ years of relevant mainframe development and/or support experience (flexible based on skill fit)

📌 Mainframe Developer Mumbai
🏢 Microgreen Technologies
📍 Mumbai