Manager, NOC

Job Summary

Responsible for leading shift-level Network Operations Centre (NOC) operations in a 24x7 environment, ensuring seamless monitoring, incident management, and service restoration while maintaining high network performance and adherence to SLAs. Drives proactive issue identification and resolution, ensuring operational excellence and reliability of services.

Acts as a hands-on leader, managing frontline engineers, coordinating with cross-functional teams, and ensuring timely communication during incidents. Enforces process compliance (including E911/NORS standards) and improves operational efficiency through driving automation initiatives to enhance monitoring, alerting, and response capabilities.

Additionally, ensures high team performance, effective stakeholder communication, and robust customer experience, while delivering consistent, high-quality network services.

Key Responsibilities
Lead teams of engineers across domains (IP, Transport, Voice, Data)
Act as primary escalation authority for critical incidents
Oversee network performance, outages, and service restoration strategies
Drive Root Cause Analysis (RCA) and present findings to leadership
Ensure compliance with operational standards and reporting
Manage managers and supervisors within NOC




Improve operational maturity and technical accountability
Lead strategic incident response and resolution
Ensure stakeholder communication at executive level
Support change management and risk mitigation processes
Present RCA, performance reports, and service reviews (WBR/MBR/QBR)
Provide hands-on leadership during outages

Required Skills & Knowledge
Strong leadership and organizational influence
Advanced problem-solving and communication skills
Deep understanding of network operations and processes
Ability to manage multiple teams and priorities

Technical Skills
Routing & switching fundamentals, VPN technologies (L2/L3), VoIP platforms.
Familiarity with network monitoring tools - Netcool, OpenView, ITSM platforms
Solid focus on E911/NORS compliance and audit readiness
Knowledge of: Automation scripting (Shell, Python, Perl),Firewalls, UNIX systems

Experience & Education
Bachelors degree (mandatory or equivalent)
Experience in NOC & ITES (24x7 NOC)
Industry-recognized professional network certification
ITIL Certification

Work Workplace
24x7 NOC operations/Rotational Shifts
Leadership-level on-call responsibility

📌 Noc Manager Karnataka
🏢 Capgemini
📍 Karnataka