Valuable Knowledge of UCCE & PCCE setup/components .Knowledge of VOIP, CUCM and Voice Gateway as well as End point registration, Out bound dailaing Set up -LCM ,CCMP & recording solution knowledge required.DBA,SQL related knowledge is desirable.IVR or CVP related knowledge is also desired and would be an added advantage.
Cisco UCCE
Cisco Unified CM (CUCM)
Cisco Finesse
Cisco Unified Intelligence Center (CUIC)
Cisco Unified CVP
Cisco Voice Portal (VVB)
Cisco Outbound Dialer
Design voice routing, call flows, skills-based routing, precision routing, and queue management strategies.
Lead complex voice and contact center troubleshooting activities.
📌 Ucce Engineer Tamil Nadu
🏢 Servion
📍 Tamil Nadu
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