02 Aug
|
Elesa+Ganter India
|
Industrial Area
02 Aug
Elesa+Ganter India
Industrial Area
Job description
As a market leader, we at E+G India are looking for an enthusiastic and dedicated individual to be a part of a agile team focused at offering optimum solutions to our customers nationwide.
Key Responsibilities
Technical Support to Customers
Understand customer requirements, drawings, applications, and technical queries.
Suggest suitable Elesa+Ganter products based on application, dimensions, material, load, operating conditions, and availability.
Help customers identify correct product codes from catalogues, website, and internal product data.
Provide basic technical clarifications related to product selection, interchangeability, installation, and application suitability.
Coordinate with the Product Manager and parent company teams for complex technical queries, wherever required.
Quotations and Offers
Prepare quotations in Microsoft Dynamics 365 Business Central.
Ensure correct item codes, descriptions, prices, discounts, lead times, freight terms, and quotation validity are mentioned.
Review customer enquiries and ensure that quotations are complete, accurate, and commercially transparent.
Coordinate internally for stock status, lead time, special pricing, delivery feasibility, and customer-specific requirements.
Maintain proper quotation records and update enquiry / quotation status as required.
Customer Follow-up and Conversion Support
Stay in regular touch with customers after sending quotations.
Follow up for technical clarifications, pending decisions, revised requirements, and order conversion.
Support field sales team by providing quotation status, technical inputs, and customer communication updates.
Identify reasons for lost quotations and share helpful feedback with Sales and Product Manager.
Coordination with Internal Teams
Work closely with Sales, Inside Sales, Orders, Warehouse, Logistics, and Purchase teams to ensure smooth customer service.
Coordinate for urgent enquiries, special items, i
📌 Inside Sales Engineer Industrial Area
🏢 Elesa+Ganter India
📍 Industrial Area