Mandatory Skills
ITIL Change Management (4+ years of hands-on experience)
Enterprise Change Management (managing large-scale change processes)
ServiceNow Change Management module
ITIL Processes
Incident Management
Problem Management
Release Management
Configuration Management (CMDB)
Risk Assessment & Impact Analysis
Change Authorization & Governance
Stakeholder Management
Communication & Presentation Skills
Conflict Resolution & Negotiation
Analytical & Organizational Skills
Change Scheduling & Dependency Management
Post Implementation Reviews (PIR)
Change Metrics & KPI Reporting
Compliance, Audit & Documentation
Experience Required
Overall Experience: 710 years
Relevant Change Management Experience: Minimum 4+ years

Preferred (Positive-to-Have) Skills
Identity & Access Management (IAM)
Automation tools:
Ansible
Jenkins
GitLab
Chef
Puppet
CI/CD and DevOps methodologies




Customer Management
Vendor Coordination
Cross-functional Collaboration
Primary Responsibilities
Own the end-to-end ITIL Change Management process.
Review and authorize Standard, Normal, and Emergency Changes.
Perform risk, impact, and business assessments.
Coordinate with Infrastructure, Cloud, Security, Network, and Application teams.
Manage change conflicts, schedules, and dependencies.
Monitor critical/high-risk changes.
Lead Post Implementation Reviews (PIRs).
Ensure audit and compliance requirements are met.
Track KPIs (Change Success Rate, Failed Changes, Emergency Changes, Backout Rate).
Drive process improvements and automation initiatives.
Support Release Management and major project deployments.

📌 Itil Change Management Maharashtra
🏢 Cerebra
📍 Maharashtra