Incident Management: Triage, investigate, and resolve Level 2 and Level 3 production incidents within defined SLAs.
Advanced Troubleshooting: Deep-dive into D365 Customer Engagement (CE) or Finance Operations (FO) to debug plugins, workflows, and integrations with Dataverse and Azure.
RCA and Bug Fixing: Perform Root Cause Analysis (RCA) for recurring issues and develop permanent technical solutions or workarounds.
Workplace Maintenance: Oversee setting refreshes, AOS clustering, code deployments, and release activities using Azure DevOps.
System Monitoring: Monitor application performance, troubleshoot bottlenecks, and analyze SQL logs for database optimization.
Cross-functional Collaboration: Work alongside developers, business analysts, and Microsoft Premier Support to handle escalations.




4 6+ years of production and application support experience specific to the Microsoft Dynamics ecosystem (D365 FO, CE, or Business Central).
Technical Stack: Proficiency in X++, C#, .NET, SQL Server, and building integrations using REST/SOAP APIs.
Cloud Platform: Familiarity with the broader Microsoft ecosystem, including Power Apps, Power Automate, and Azure Cloud services.
Frameworks: Robust understanding of ITIL methodologies for incident, problem, service requests and change management.
Soft Skills: Exceptional analytical thinking, communication skills for stakeholder management, and ability to document operational runbooks

📌 Digital Crm Consultant Maharashtra
🏢 Hexaware Technologies
📍 Maharashtra