Job Title: Customer Success Engineer (Training team)

Qualification : Any degree

Location: Karnataka or Andhra Pradesh or Maharashtra or Tamilnadu.

Responsibilities and Duties

1. Need to train software to clients at client location.

2. Collaborate with the sales team to develop effective methods for handling issues with customers.

3. Help customers troubleshoot issues they encounter while using the software and provide actionable tips to

resolve the problem.

4. Assume remote control over customers’ computers when necessary to resolve problems.

5. Monitor the customer satisfaction levels and develop methods for increasing them.

6. Assist in creating ways for delivering excellent customer service to irate or problematic customers.

7. Search for gaps in training material or content that should be filled to ensure productivity among staff

members.

8. Communicate with team members, trainers and management to ensure all needs are met.

9. Assist the sales team in a sales demo when required for the client to better understand the software.

10. Should be ready to travel.

Pay: ₹20,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Customer Success Engineer (India)
🏢 Loctell Solutions
📍 India