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Grade - 6
Dedicated Customer Support
Dedicated Account Desk
Business Reviews
Execution of Solution Logistics (for Industry Solutions)
Relationship Management
Tracking Monitoring Solutions (Including Prevention)
Customer Report Narration/ Context
Account Creation
Basic Process Onboarding
Bookings
Enquiry
Providing Quotes
Complaint Handling
Issue Resolution
Case Management
Service Recovery
Pro-active Prevention
Claims Handling
Escalated Issue Resolution
All dedicated account desk/ sales solutions support processes for industry verticals and/ or high value customers, execution of solution logistics, tracking monitoring solutions (including prevention), relationship management, issue resolution; Execution of Solution Logistics (For Industry Solutions)





Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
Interpersonal Skills
Written Verbal Communication Skills
Team Working Skills
Microsoft Office PC Skills
Problem Solving Skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Premier Customer Care Representative Maharashtra
🏢 FedEx
📍 Maharashtra