Key Responsibilities:
Handle and resolve customer complaints related to real estate projects.
Maintain accurate records of grievances and follow-up actions.
Coordinate with internal departments (sales, legal, CRM, projects, etc.) for timely resolution.
Ensure all customer concerns are addressed as per company policy and RERA guidelines.
Provide regular updates to customers on the status of their issues.
Analyze recurring issues and recommend process improvements.
Support in possession and handover processes, ensuring customer satisfaction.
Desired Profile / Criteria / Skills :
Key Skills:
Solid communication and interpersonal skills
Conflict resolution and negotiation abilities
Customer-centric mindset
Familiarity with real estate processes and documentation
Knowledge of CRM tools and grievance redressal systems
Understanding of RERA guidelines is a plus
📌 Cre For A Leading Luxury Real Estate Developer Mumbai
🏢 Resource Advisory junction
📍 Mumbai
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