Under the direction of the Order Administration and Group Reporting Manager, the Project Coordinator is responsible for the successful coordination of customer orders and small projects, with a clear focus on customer satisfaction. This position functions in a multi-service IT setting and must be able to effectively coordinate internal, customer, and supplier resources to deliver orders and projects on time and on budget. This position will be remotely based out of our offshore entity in India.
Duties and Responsibilities
Ensure Customer orders are processed in a timely manner
Coordinate the implementation of all phases of a customer’s orders, considering customer priorities, internal Centrilogic resources, and supplier schedules to most effectively roll out the project.
Build sound relationships with customers and suppliers
Work with the Sales and Account Management team to understand the customer’s business and the impact of project implementation
Engage and work with Centrilogic Suppliers to ensure successful delivery of solutions to Centrilogic Customers
Effectively manage customer expectations as they relate to project implementation
Maintain effective communication with the customer throughout the implementation process
Effectively manage project changes. Process contract administration activities as required for contract extensions and billing changes
Communicate the status of projects and escalated late or potentially late projects
Process contract administration activities where required for contract extensions and billing changes
Participate in project planning sessions (internal and external customers)
Coordinate client handoff to the Service Assurance team
Required Experience and Skills
2 to 3 years of experience in project coordination or similar capacity
English Proficiency
Valuable business acumen
Excellent communication skills, both written and verbal
Robust organizational skills, including the ability to manage multiple tasks and projects with competing priorities
Quick thinker who asks insightful questions to uncover root causes and find creative solutions
Project Management experience working with North American clients (or PMP standards)
Familiarity with basic business financial concepts including revenue, cost, billing, and profit