Job Description Job Summary
n We are seeking a dedicated and customer-focused Patient Calling Customer Service Representative to manage outbound and inbound communication with patients for U.S. healthcare providers. The candidate will assist patients with appointment scheduling, billing inquiries, insurance-related questions, payment reminders, and general support while ensuring HIPAA compliance and delivering excellent customer service.
n Key Responsibilities
n n Handle inbound and outbound patient calls professionally and courteously
n Schedule, reschedule, and confirm patient appointments
n Explain patient balances, invoices, and billing statements
n Assist patients with basic insurance-related inquiries
n Update patient demographics and account information accurately
n Follow up with patients regarding unpaid balances and payment plans
n Document call details and notes accurately in the system
n Coordinate with provider offices and billing teams as required
n Maintain HIPAA compliance and patient data confidentiality




n Meet daily productivity, quality, and performance targets
n n Required Skills
n Communication Skills
n n Excellent verbal communication skills in English
n Neutral accent with skilled phone etiquette
n Robust active listening and empathetic communication skills
n n Technical Skills
n n Basic understanding of U.S. healthcare processes
n Familiarity with EMR/EHR systems preferred
n Positive typing speed and documentation skills
n Working knowledge of MS Excel and email communication
n n Preferred Knowledge
n n Basics of medical billing
n Understanding of insurance terminology
n Knowledge of prior authorization processes
n Patient eligibility verification
n n Educational Qualification
n n Graduate in any discipline preferred
n Healthcare certification will be considered an added advantage
n n Salary: 3.6 LPA + incentives based on performance

📌 Customer Service Representative Csr Sabarmati River
🏢 Meditab India
📍 Sabarmati River