We are looking out for Engagement Manager who are sound with positive communication skills and a close fit to the job description below:

Role specifications

Single point responsibility for the engagement

- Fulfilment of engagement commitments – timelines, deliverables, quality, process compliance
- Maintain customer satisfaction level for the engagement
- Plan activities for the engagement based on the customer expectations, customer future plans
- Discuss the plans with the customer to arrive at common understanding and expectations from the engagement from time to time
- Plan resources as per the needs of the engagement
- Day to day management of the engagement for work scheduling, work allocation, progress tracking
- Adapt and implement processes relevant for the engagement, ensure compliance against the processes

Team leadership for the engagement

- Lead the team assigned to the engagement
- Ensure team member productivity, motivation, retention
- Project self as the team leader to the customer for the engagement
- Communication with the customer for the engagement as the overall leader for the engagement





Engagement role fulfillment expectations

- Domain knowledge of the customer’s business
- Functional knowledge of the solutions proposed / working from C2L BIZ stable
- Ability to lead discussions with the users for business / functional requirements related to the engagement commitments
- Ability to investigate, help the team members to investigate any finding reported by the customer associated with the engagement

Commercial aspects of the engagement

- Ensure achievement of budgeted cost / profitability of the engagement
- Relate with the account manager for ensuring commercial interests of C2L BIZ are protected
- Work along with account manager to help in commercial growth of the relationship with the customer

Educational Qualification:

MBA / MMS / PGDBA (mandatory first class throughout in academics)

Experience:

9 to 12 years

Job Location:

Mumbai / Pune (May get posted at client site across the world during the period of assignment. The job may involve travel.)

📌 Engagement Manager : EM (India)
🏢 C2L Biz
📍 India