Role description

Tasks/Activities to be performed in the OHEP

o Monitor end-to-end data pipelines, job executions across python, EPM Cloud, EPM Automate to ensure seamless data flow.

o Proactively track data load status (Success / Failed / Running / Delayed), ensure proper communication and resolution for failures or performance bottlenecks.

o Perform required maintenance activities within the established time frames across EPM Cloud, its related processes, LINUX servers, databases and file shares.

o Manage and implement change requests within EPM Cloud (EPBCS / TRCS) applications, ensuring comprehensive documentation.

o Assist with ad-hoc request from Clients

o Perform root cause analysis (RCA) for recurring failures and critical incidents

o Support various Upgrade Activities in the system and perform required tests post upgrade.

o Ensure timely ticket assignment, prioritization and end-to-end ownership tracking

o Adhere to Incident SLA timelines for response and resolution

o Coordinate with Oracle, SAP BW and Infrastructure teams for analysis and resolution of cross platform issues if required

o Provide regular updates to stakeholders and end users

o Ensure proper communication, validation and documentation before ticket closure

o Maintain documentation of issues, fixes, and known error patterns





o Adherence to KPI as per the definition from BGSW and follow the process as per BGSW Guidelines

2. Knowledge, Skill & Abilities:

o Proven analytical skills with information systems

o Excellent communication and collaboration

o Knowledge of information security

o Experience working across disciplines, groups and teams

3. Skills:

Technical:

o Oracle EPM Cloud (EPBCS / TRCS)

o Oracle Database (PL/SQL)

o Python

o LINUX

o Shell scripting

Process:

o Support process & Maintenance best practices

Domain:

o Oracle EPM Cloud

Skills

oracle,oracle database,oracle epm,cloud computing,linux servers,python,pl/sql,sql,bottlenecks,enterprise performance management,ticketing

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Developer II - Enterprise Solutions (India)
🏢 UST
📍 India