Job Title: Customer Support Associate

Job Location: Bopal, Ahmedabad

Job Type: Full-time

About the Company:

OMSGuru is a 8-year-old software product company located in Bopal, Ahmedabad working in the eCommerce Industry. OMS Guru is a backbone for online eCommerce vendors and helps them grow their businesses profitably. We serve over 10000+ happy clients who use our services. OMSGuru is built with single goal in mind: to help big & small sellers and retailers manage their back-end business operations with ease. Thank you for your interest in OMS Guru solutions private limited.

Job Summary:

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

Key Responsibilities:

- Understand OMSGuru platform and it’s functioning thoroughly
- Support our existing clients via Chat, Phone, Email & Tickets.
- Help onboard new clients onto our system
- Respond promptly and professionally to customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies




- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Skills and Qualifications:

- Excellent communication
- Fluent in Hindi & English
- Working knowledge of Microsoft Excel
- Typing Speed of minimum 30 Words Per Minute
- Outspoken personality (someone who likes to talk with people)

Education:

- Any Graduate

Annual CTC: up to 3 LPA

How to Apply:

Please send your resume on [email protected]

Job Types: Full time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Associate (India)
🏢 OMSGuru Solution
📍 India