## Job Description: Assistant General Manager (AGM) - Hospitality

**Location:** Jaipur

**Salary:** ₹20 Lakhs Per Annum (LPA)

**Experience Required:** 12 Years (Stable career graph with no frequent job-hopping)

**Education:** Master’s Degree / Post Graduate

**Key Requirement:** Exceptional verbal and written communication skills

### Position Overview

The AGM Hospitality will be responsible for defining, standardizing, and elevating the customer journey and hospitality excellence across all sales offices and experience centers. This leadership role demands a blend of operational mastery, financial acumen, vendor management, and a customer-first mindset aligned with luxury real estate and premium hospitality standards.

### Key Responsibilities

* **Customer Experience & Service Excellence:** Develop and implement a standardized hospitality framework across all touchpoints to drive customer delight, brand perception, and improve CSAT and NPS.

* **Operational Standardization:** Ensure uniform implementation of SOPs, operational checklists, and service standards across all locations for scalability and efficiency.

* **Service Quality & Audit Management:** Conduct regular site visits and internal hospitality audits to evaluate performance, ensuring audit observations are closed within agreed timelines.





* **Financial & Cost Management:** Prepare and monitor hospitality budgets, identify operational savings, and drive cost-optimization initiatives without compromising the customer experience.

* **Procurement & Vendor Management:** Oversee Purchase Order (PO) creation, approvals, and tracking; onboard and evaluate third-party vendors, and negotiate commercial agreements.

* **Governance & Compliance:** Strengthen governance mechanisms through process reviews and ensure compliance with corporate policies and statutory requirements.

* **Team Leadership & Capability Building:** Lead, coach, and mentor distributed hospitality teams to build a high-performance culture, establish KPIs, and manage individual development plans.

### Candidate Profile

* **Experience:** 12 years of qualified experience in Operations within the Real Estate or Hospitality industry.

* **Stability:** A proven track record of stability; candidates with frequent job jumps will not be considered.

* **Education:** Post Graduate / Master's degree is mandatory.

* **Skills:** Exceptional communication skills, strong leadership qualities, and excellent team management capabilities.

Work Location: In person

📌 AGM Hospitality (India)
🏢 Eventrics Multi Tasking Solutions
📍 India