Country/Region: IN

Requisition ID: 37049

Work Model:

Position Type:

Salary Range:

Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

Title: Lead Consultant - Enterprise Apps

Description:

Area(s) of responsibility

- Work closely with business stakeholders (Sales, Service, Operations, Supply Chain) to understand and document CRM requirements.

* Analyze **manufacturing-specific processes** such as lead-to-order, order management, forecasting, dealer/distributor management, and after-sales service.

* Translate business needs into **functional requirements, user stories, process flows, and acceptance criteria**.

* Support Salesforce implementations across **Sales Cloud and Service Cloud**.

- Configure Salesforce features such as objects, fields, validation rules, workflows, flows, and reports (as needed).

- Act as a bridge between business users and technical teams (Salesforce Developers, Architects).

- Support UAT planning, execution, defect triage, and sign-off.

- Drive data quality, CRM adoption,



and process standardization.

- Prepare documentation including BRD, FRD, test scenarios, and training materials.

- Perform requirement analysis, fit-gap analysis, and functional design documentation.

- Conduct solution assessment and validation to ensure alignment with business needs.

- Coordinate project activities including planning, tracking, and execution of deliverables.

- Monitor timelines, dependencies, risks, and ensure timely delivery of project milestones.

- Provide regular status updates to stakeholders and escalate risks/issues when required.

- Collaborate with cross-functional teams to ensure alignment and smooth delivery.

- Support release planning, change management, and post-go-live support activities.

- Ensure requirement changes are assessed, documented, and approved by stakeholders.

📌 Lead Consultant - Enterprise Apps (India)
🏢 Birlasoft
📍 India