Work From Office

What We Offer:

- Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP

What You’ll Be Doing:

- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified
guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus
on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets
based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal
setting.
- Be flexible in an environment by championing and embracing change.

What We Expect You To Have:

- Be Adaptable in working hours which is a must.




- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail.
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both
mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a
solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and
email come fast and furious;
- Experience working as part of a collaborative team – we work together to make sure customers are
able to use our products and services without any trouble and excellent experience is provided
during every interaction.

Qualification Required:

- Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year’s age along with
Excellent Oral & Written Communication skills can apply

Job Title

:

Customer Service Representative

Department

:

Operations

Reports to

:

Ops – Team Leader

Pay Grade

:

3.33 LPA - 4.25 LPA (CTC)

Location

:

Vadodara

📌 Customer Service Representative (India)
🏢 Etech Global Services
📍 India