Operations

Job Roles & Responsibilities

- Performing interviews for entry-level positions in Collection and Revenue Cycle Management

(RCM)
- Evaluate and shortlist candidates based on their communication skills, thought processes, and

comprehension abilities
- Pose pertinent scenario-based questions and evaluate candidates’ responses
- Clarify any queries during the interview and assess the candidate’s capability to meet targets.
- Accurately document interviewing information in the systems application
- Offer constructive feedback to candidates
- Collaborate with the recruitment team for daily administrative tasks
- Demonstrate professionalism and respect when interacting with candidates
- Maintain and publish reports
- Conduct 1st level escalation
- Participate in interview call calibrations
- Perform other assigned responsibilities

Candidate Requirements

- 2+ Years of experience in a global Business Process Outsourcing (BPO) setting in the United

States is required
- Strong communication skills
- Attentive listening skills
- Proficiency in MS Excel

Position Requirement

- Working Days: Mon to Sat (Sun Week Off)
- Working hours:



8 (1hr break included)
- Shift Timing: 02:00 PM to 10:00 PM IST (Could change basis requirement)
- Required to travel self

Future Prospects

- Opportunity to transition into HR Recruiter role
- Chance to transition into Trainer role

Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.

If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at [email protected]

Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment.

Job Category: Operations

Job Type: Full Time

Job Location: Pune IN

📌 Associate – Interview Panelist (India)
🏢 Credence Global Solutions
📍 India